The Most Common Questions Our Guests Ask About Vienna

“Where can I find something in Vienna?”, “How do I get there?”, “When is it open?” are just a few of the questions our guests ask our receptionists daily. I asked my colleagues and wanted to know: “What are the most common questions about Vienna?” And more importantly: “What are the answers to those questions?”

How do I get to Schönbrunn?

Schloss Schönbrunn WienTourismus, Peter Rigaud

Daniel Grassauer, receptionist at Hotel Stefanie says: “Every day we are asked countless questions at the reception. Most of them are: “How do I get there?”. “There” usually means different tourist attractions in Vienna. The most common “there” is Schönbrunn Palace, definitely the favorite of our guests. This question is usually answered quickly. Take the U4 from Schwedenplatz, just a few minutes walk from the hotel, and travel comfortably to the station Schönbrunn in approx. 25 minutes. There you simply cross the road and you will find yourself in front of the main entrance.
Due to renovations in the summer of 2019, however, the U4 line is closed between the stations Längenfeldgasse and Karlsplatz. So it is only possible to reach the Schönbrunn station with some detours on a replacement bus service. To make seeing the sights in Vienna easier for visitors, Vienna Sightseeing Tours has a special offer during this time, the Schönbrunn Express, which we recommend. This includes the return trip on a Hop On Hop Off Bus, as well as the guided tour for the price of € 39 per person.”

How do I get to the airport?

© Flughafen Wien AG

Another “there” that is very popular with our guests is the airport. Daniel Grassauer and his colleagues always offer several options here: “The most convenient option is a pick-up with our limousine service. The drivers pick up the guests from the hotel, help them with their luggage and take them directly to their departure terminal.
If the guests prefer, they can also take public transportation. The airport bus is within easy walking distance of the hotel and departs every 30 minutes on the hour and half hour. The fastest option is the CAT (City Airport Train) from the station Wien Mitte Landstraße which takes you to the airport in just 16 minutes.
For guests who have some extra time and have maybe already purchased a ticket for public transport, they can take the rapid transit railway no. 7. However, they will need an additional ticket from the city limits as the airport is not in the “core zone” Vienna. This must be purchased at a vending machine at the train station.”

How late do the subways run?
Where is the nearest fitness center?
Where is the nearest laundromat?

These questions are often asked at Hotel City Central. Of course, Ulrike Schmidt and her colleagues have an answer for everything. “The subways operate weekdays from 5:00 a.m. to 12:30 a.m. and around the clock Friday through Sunday.

Fit21

The closest fitness studio is Fit21, conveniently located next to the hotel. A special daily rate is available for our guests and our reception desk will be happy to provide you with a towel and a shower room.
Maybe our guests are very active and that is why they ask about a laundromat. The most convenient way to wash your clothes is to take advantage of our hotel’s own cleaning service. We also know of a public self-service laundromat at the Westbahnhof that is open until midnight or we can recommend the cleaner Gottschalk on Franziskanerplatz. The do not offer self-service, but charge by the kilogram.”

How do I get to Bratislava?

The two closest European capital cities are both easy to reach as a day trip.
Ulrike Schmidt recommends the Twin City Liner, which departs directly from Schwedenplatz for this excursion. “The first trip from Vienna leaves at 8:30 am and the last return trip from Bratislava back to Vienna departs at 6:30 p.m. It is also possible to get there by bus or train. We are happy to help our guests find the best travel times.”

Where can I buy tickets for public transport?

Michaela Sladka from Hotel Am Parkring explains: “Interestingly, we are often asked where is the American Embassy or the nearest ATM. Both are easy to answer: just across the street! And of course there is the classic question: “Where can I buy a ticket for the public transport?”. Tickets can be bought directly from the vending machine in the subway station. The closest station is the U3 Stubentor, just a 5 minute walk from the Hotel Am Parkring. In our hotel we sell the Vienna Card for 48 or 72 hours. In addition to the use of all public transport, it also includes many discounts on entrance fees, shops and restaurants.”

Any more questions? Part 2 of our guests’ most frequently asked questions will follow next week!